Refund policy

Return, Refund & Exchange Policy

At Bansri Clothing, we want our return, refund, and exchange process to be clear and transparent. Please read this policy carefully before requesting a return, refund, or exchange.

This policy applies to eligible orders delivered within India.

1. Return Window

Customers may request a return within 10 calendar days from the date of delivery.

Return requests made after 10 calendar days from the date of delivery will not be accepted.

2. Return Eligibility

To qualify for a return, the product must meet all of the following conditions:

The product must be unused, unworn, and unwashed.
The product must be in its original condition.
Original tags must remain attached, where applicable.
Original packaging should be retained and returned, where applicable.
The customer must provide the required order details for verification.
A return request must be submitted to and approved by Bansri Clothing before the product is sent back.

Products that do not meet these requirements may not be accepted for return, exchange, or refund.

Non-Returnable Products

Customized, personalized, altered, or made-to-order products are not eligible for return or refund, except when the product received is damaged, defective, incorrect, or where otherwise required by applicable law.

3. How to Request a Return

To request a return, contact Bansri Clothing within 10 calendar days of delivery using either of the following:

WhatsApp: +91-9313402038
Email: Bansriclothingbykaushal@gmail.com

When contacting us, please provide:

Your order number
Customer name
Reason for the return
Details of the product you wish to return
Relevant photographs or videos, where required

Please do not send the product back before receiving return instructions from Bansri Clothing.

4. Return Method and Return Shipping

Eligible products may be returned by mail/courier after the return request has been approved.

Once your return is approved, Bansri Clothing will provide the applicable return instructions.

The customer is responsible for the return shipping costs and return shipping arrangements, unless otherwise communicated by Bansri Clothing or required by applicable law.

Where Bansri Clothing is able to assist with arranging a reverse pickup, availability will depend on the customer's location and courier serviceability. Assistance with arranging a pickup does not change the customer's responsibility for applicable return shipping costs unless Bansri Clothing specifically confirms otherwise.

Customers should securely package returned products to prevent damage during transit.

5. Restocking Fee and Refund Amount

For an approved return, a 20% restocking fee will be deducted from the price of the returned product.

The remaining eligible amount will be refunded after the returned product has been received, inspected, and approved.

Return shipping costs are separate from the 20% restocking fee and are the customer's responsibility unless otherwise communicated by Bansri Clothing or required by applicable law.

If a returned product does not satisfy the return eligibility requirements stated in this policy, Bansri Clothing may decline the return or refund.

6. Inspection of Returned Products

Once the returned product is received, it will be inspected to confirm that it meets the eligibility requirements of this policy.

The product should be:

Unused
Unworn
Unwashed
In its original condition
Returned with applicable original tags and packaging

After the inspection is completed, we will inform the customer whether the return and refund have been approved.

7. Refund Processing Time

Once the returned product has been received, inspected, and the refund has been approved, Bansri Clothing will process the refund within 7 days.

Refunds will normally be issued to the original payment method used to make the purchase.

After Bansri Clothing processes the refund, the time required for the amount to appear in the customer's account may vary depending on the bank, card issuer, payment provider, UPI provider, or other financial institution.

The processing time of a bank or payment provider is outside Bansri Clothing's control.

8. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact Bansri Clothing within 48 hours of delivery.

Please provide:

Your order number
Customer name
Clear photographs and/or videos showing the issue
A description of the problem

After reviewing and verifying the issue, Bansri Clothing will provide an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and product availability.

Nothing in this policy is intended to limit any rights available to customers under applicable law.

9. Exchange Policy

Customers may request a one-time exchange within 10 calendar days from the date of delivery, subject to product eligibility and availability.

To qualify for an exchange, the product must be:

Unused
Unworn
Unwashed
In its original condition
Returned with applicable tags intact

For an approved exchange:

The 20% restocking fee will not be charged for the exchange itself.
Exchanges are subject to product and size availability.
If the replacement product has a higher price, the customer must pay the difference.
If the replacement product has a lower price, the eligible difference may be provided as store credit.
Applicable return shipping costs remain the customer's responsibility unless otherwise communicated by Bansri Clothing.

Customized, personalized, altered, or made-to-order products are generally not eligible for exchange except in cases involving a damaged, defective, or incorrect product, or where otherwise required by applicable law.

10. Order Cancellation

Customers may request cancellation of an order within 24 hours of placing the order, provided that the order has not already been shipped.

Once an order has been shipped, it cannot be cancelled.

After delivery, an eligible product may still be returned in accordance with the terms of this Return, Refund & Exchange Policy.

If Bansri Clothing cancels an order before fulfilment, the applicable refund will be processed to the original payment method.

11. Contact Information

For questions or requests regarding returns, refunds, exchanges, damaged or defective products, or cancellations, please contact:

Bansri Clothing

WhatsApp: +91-9313402038
Email: Bansriclothingbykaushal@gmail.com

Please include your order number when contacting us so that we can locate your order and assist you efficiently.

Frequently Asked Questions (FAQs)

1. How many days do I have to return a product?

You may request a return within 10 calendar days from the date of delivery.

Requests made after the 10-calendar-day return window will not be accepted.

2. What condition must the product be in?

The product must be unused, unworn, unwashed, and in its original condition.

Original tags must remain attached where applicable, and original packaging should be retained where applicable.

3. How do I request a return?

Contact Bansri Clothing within the applicable return period:

WhatsApp: +91-9313402038
Email: Bansriclothingbykaushal@gmail.com

Please provide your order number, customer name, reason for return, and any photographs or videos requested for verification.

4. Can I send the product back immediately?

No. Please contact Bansri Clothing and receive return instructions before sending the product back.

Products returned without prior approval or without following the provided return instructions may not be accepted.

5. Who pays for return shipping?

Return shipping costs are the customer's responsibility, unless Bansri Clothing specifically communicates otherwise or applicable law requires otherwise.

6. Will Bansri Clothing arrange reverse pickup?

Where available, Bansri Clothing may assist with arranging a reverse pickup.

Reverse pickup availability depends on the customer's location and courier serviceability. Unless specifically communicated otherwise, applicable return shipping costs remain the customer's responsibility.

7. Is there a fee for returning a product for a refund?

Yes.

For an approved return, a 20% restocking fee is deducted from the price of the returned product.

Applicable return shipping costs are separate from this restocking fee.

8. How much money will I receive as a refund?

For an eligible and approved return, the applicable 20% restocking fee will be deducted from the price of the returned product.

The remaining eligible refund amount will be processed after the returned product has been received, inspected, and approved.

9. How long will my refund take?

Once the returned product has been received, inspected, and the refund has been approved, Bansri Clothing will process the refund within 7 days.

Your bank or payment provider may require additional time to credit the amount to your account.

10. How will I receive my refund?

Refunds will normally be issued to the original payment method used for the purchase.

11. Can I exchange a product instead of returning it?

Yes. Eligible customers may request a one-time exchange within 10 calendar days of delivery, subject to product availability and the eligibility requirements stated in this policy.

12. Is the 20% restocking fee charged on exchanges?

For an approved exchange, the 20% restocking fee is not charged for the exchange itself.

Applicable return shipping costs may still be the customer's responsibility.

13. What happens if the replacement product costs more?

If the replacement product has a higher price than the original product, the customer will be required to pay the price difference.

14. What happens if the replacement product costs less?

If the replacement product has a lower price, the eligible difference may be provided as store credit.

15. Can customized or made-to-order products be returned?

Generally, no.

16. What should I do if I receive a damaged, defective, or incorrect product?

Contact Bansri Clothing within 48 hours of delivery.

Please provide your order number, clear photographs and/or videos of the product, and a description of the issue.

After verification, an appropriate resolution may include a replacement, exchange, or refund depending on the circumstances and product availability.

17. Can I cancel my order?

You may request cancellation within 24 hours of placing the order, provided the order has not already been shipped.

Once the order has been shipped, it cannot be cancelled.

18. Do I need to contact you after returning the product?

You may share the return shipment or tracking details with us after dispatching the return. This helps us identify and track the returned parcel.

However, the refund process begins after the returned product is received, inspected, and approved.

19. What happens if the returned product has been worn, washed, or used?

Products that have been worn, washed, used, damaged after delivery, or otherwise fail to meet the return eligibility requirements may not qualify for a refund or exchange.