Refund policy

Returns & Refunds

Bansri Clothing accepts returns and refunds under the conditions mentioned below.

  • Customers can request a return or refund within 10 days of delivery.

  • Returned products must be unused, unworn, unwashed, and in original condition with tags intact.

  • Customized or made-to-order products are not eligible for return or refund.

Refund Deductions

  • In case of an approved return or refund request, 20% of the total order amount will be deducted as handling, processing, and operational charges.

  • The remaining 80% of the paid amount will be refunded to the customer.

Damaged or Defective Products

  • Any damage, defect, or incorrect product must be reported within 48 hours of delivery.

  • Customers must provide clear images or videos for verification.

  • Once approved, the customer will be eligible for:

    • An exchange, or

    • A refund (subject to the 20% deduction mentioned above).

Refund Processing Time

  • Approved refunds are processed within 7 working days.

  • Refunds are issued to the original payment method used during checkout. Or Google Pay, Paytm, Anywhere Customer Wants.

Exchange Policy

  • Bansri Clothing offers a one-time exchange within 10 days of delivery.

  • Exchanges are subject to product availability.

  • If the exchanged product is of higher value, the customer must pay the difference.

  • If the exchanged product is of lower value, the balance will be provided as store credit.

  • Return shipping charges are to be borne by the customer.

Cancellation Policy

  • Orders can be cancelled within 24 hours of placing the order, provided the order has not been shipped.

  • Once the order is shipped, it cannot be cancelled.

  • If an order is cancelled by Bansri Clothing , a full refund will be processed within 7 working days.

Contact Information

For all return, refund, exchange, or cancellation requests, please contact us at:
📞 +91-70692 46625 ( Whatsapp )
📧 Bansriclothingbykaushal@gmail.com

 

 

🔁 Return, Refund & Pickup Policy 

At Bansri Clothing, customer satisfaction is our priority. We understand that sometimes things don’t work out, and we’re here to make the process smooth and transparent for you.

📅 10 Days Easy Return Policy

You can request a return within 10 working days from the date of delivery.

📩 How to Request a Return

To ensure quick processing, please follow the correct steps:

  1. Primary (Mandatory):
    Contact us on WhatsApp 📞 +91-70692 46625
  2. Secondary (Recommended):
    Email us at 📧 Bansriclothingbykaushal@gmail.com

⚠️ Return requests without WhatsApp confirmation may not be processed on priority.

🚚 Reverse Pickup Process

  • Once your request is approved, we will schedule a reverse pickup from your original delivery address.
  • Our courier partner will contact you for pickup updates.
  • You will also receive automatic notifications via WhatsApp & Email.

💰 Refund Policy

  • After the parcel is successfully picked up, your refund will be processed within 24–48 hours.
  • Refund will be issued through the original payment method or agreed alternative.

🔻 Refund Deduction

  • A 20% deduction will be applied on the total paid amount (handling, logistics & operational costs).

🔄 Exchange Policy (Better Option 💖)

  • If you choose exchange instead of refund,
    👉 NO charges will be deducted
  • Exchange ensures you get the perfect fit without any loss.

⏳ Important Customer Responsibility

  • Once pickup is completed, kindly inform us on WhatsApp for faster refund processing.
  • Refund is usually processed same day or next working day after pickup confirmation.
  • We request your patience during this short processing time 🙏

📦 Important Conditions

  • Product must be unused, unwashed, and in original condition
  • Original packaging & tags must be intact
  • Returns without prior approval may not be accepted

❓ Frequently Asked Questions (Q&A)

1. How do I return my order?

Simply message us on WhatsApp at +91-70692 46625, and we’ll guide you step-by-step.

2. Is WhatsApp compulsory for return request?

Yes, WhatsApp is mandatory for faster processing and confirmation.

3. When will my pickup be scheduled?

Pickup is usually arranged within 24–48 hours after request approval.

4. How long does refund take?

Once pickup is done, refund is processed within 24–48 hours.

5. Why is 20% amount deducted?

This covers logistics, handling, and operational costs involved in return processing.

6. Is there any deduction in exchange?

No 😊
Exchange is completely FREE — no deductions at all.

7. Do I need to inform after pickup?

Yes, we recommend informing us on WhatsApp after pickup for faster refund processing.

8. How will I get updates?

You’ll receive automatic updates via WhatsApp & Email from the courier partner.

9. Can I return after 10 days?

No, return requests are only accepted within 10 working days of delivery.

10. What if I received a wrong or defective product?

Don’t worry ❤️
Contact us immediately on WhatsApp — we’ll resolve it on priority without hassle.